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Returns Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging. No signs of wear or tear must be evident on returned items. Failure to adhere to this will result in having your item(s) sent back.

Several types of goods are exempt from being returned. We do not accept returns on products that are classified as intimates or sanitary goods, like underwear, bathing suits, etc. Additional non-returnable items include Gift cards, Downloadable software products, Health and personal care items.

To complete your return, we require a receipt or proof of purchase and an email to consult@memkoh.com to verify your account.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take 5-7 business days before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at consult@memkoh.com.

Only regular priced items may be refunded. No sale items are eligible for refunds. Items marked as “Final Sale” can neither be returned for a refund nor exchanged.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at consult@memkoh.com and send your item to:

Memkoh LLC, PO Box 41278,
Baltimore, MD, 21203, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:

Memkoh LLC, P O Box 41278,
Baltimore, MD, 21203, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For all other inquiries regarding your order, email consult@memkoh.com